YorkshireCabs is an online network where passengers can book their regular taxis or hackney cabs who are also using this app. This is a way to communicate with each other to make a booking. Yorkshire cabs is not a hackney, taxi, minicab or private hire business.
The journey is when the passenger enters the vehicle to the location where the passenger exits the vehicle.
The passenger is to book the ride themselves and be a minimum age of 18.
When referring to the driver. This means the one person that is to drive the vehicle, and has agreed to and will transport the passenger that booked the journey through the YorkshireCabs app.
The agreed journey is a contract between the passenger and the driver. This starts when both the driver and passenger have both accepted the journey details on the booking app. Yorkshire cabs is not responsible for the actions of the driver or passenger, including the people travelling with the passenger. Incidents and complaints should be made directly with each other, the licencing authority, or the police. Whichever the passenger and/or driver believe is most appropriate at that time.
The driver is the person responsible for ensuring the passengers safety for the complete journey of the ride that is booked via the YorkshireCabs app. The driver is to ensure they are insured at all times of the journey for all liabilities. Yorkshire cabs is not responsible for any injuries and losses with anybody, or losses and damages to their property, items or possessions.
The passenger is to first check the vehicle is the correct vehicle by checking the car is the correct make and colour, has the correct authority licence plate and correct car registration. The passenger is to check the driver is the correct driver and that the driver has the correct licence badge. The passenger is to ensure there is only the driver in the vehicle. If the passenger suspects or finds that any of these are incorrect, or a licence is not available, or not attached to the correct place, the passenger must not enter the vehicle and report all findings immediately to the Police.
YorkshireCabs will not be recording or keeping any passenger details other than that entered directly onto the software for the booking and dispatch system. Cab Treasure is the provider and operator of the booking and dispatch system. Passengers and drivers must read and understand the privacy policies that can be found on the app they are using.
When the customer pays via the app. YorkshireCabs will pay the driver or business the estimated price minus any money transfer costing. If the taximeter shows a lower price than the estimated one, the driver must refund the difference. Drivers may also be charged a weekly amount to cover administrative, advertising and any other running costs. There will be a one time charge when drivers initially list themselves on the Yorkshire cabs for setting up fees and our admin costs. Passengers register for free.
Only when the journey is not as agreed, and the taximeter price is larger than the estimated price, the driver may ask for an additional amount to cover this. For example if the journey becomes a multidrop of passengers not within the agreed direct route, asked to stop on route, or you change the destination or pick up place.
If the passenger and/or driver is unhappy with the journey and they have unsuccessfully come to a mutual agreement with each other. The passenger should obtain a receipt and then make a formal complaint with the licencing authority. The driver should record all the information and take whatever action they feel is appropriate and safe for themselves and the passenger.
The collection of passenger payment via the booking app and payment to the driver will be operated and managed by the software system. This is all carried out by a professional money transfer company. YorkshireCabs does not have any involvement with this and will not record or see any details required to make this happen. You must read and understand the privacy policy regarding this found on the app you are using.
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